Sound by Design Basic Plus Premium
Feature $19.99/mo $39.99/mo $49.99/mo
Bi-Annual System Maintenance ($330 value) √
Quarterly System Maintenance ($660 value) √ √
10% off of our regular service call rates √ √ √
Product Firmware Updates during scheduled maintenance or regular service call √ √ √
Communication with TV and Network Providers on Your Behalf √ √ √
Remote Support during normal business hours √ √ √
System Upgrade Recommendations (10% off of product upgrades)** √ √ √
After-hours Service and Support*** √
Total Equipment Warranty Coverage**** √

   Mileage extra outside the Amarillo/Canyon Area   

* OvrC enabled equipment must be installed and setup properly for remote support.   

** Receive 10% off of any product upgrades and 10% off of any service calls

*** You will have access to a trained technician outside of our normal business hours, including weekends. Remote support at no cost. Discounted service call fees apply to on-site service. Holidays not included: New-Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

**** After an initial system inspection and products are deemed to be in good working condition, TechCare Premium will warranty all products purchased at and installed by Sound by Design. Warranty items will be replaced up to $1500 per occurrence. Discounted service call fees will apply. Product abuse and acts of God are excluded.



Sign Up For TechCare

Ensuring Optimal Performance for Your Audio-Video, Smart Home, and Security Systems

We are thrilled to introduce you to Sound by Design's TechCare, TechCare Plus, and TechCare Premium Programs—an exclusive offering designed to ensure your audio-video equipment, smart home system, and security system perform at their peak potential year-round. Our commitment to delivering unmatched customer satisfaction and providing you with the best service in the industry is what drives us to offer this exceptional program.


The Benefits of Sound by Design's TechCare Programs:


  1. Enhanced System Performance: Regular maintenance is essential for keeping your audio-video, smart home, and security systems running smoothly. With our TechCare programs, our expert technicians will conduct a bi-annual or quarterly system checkup, identify any potential issues, and proactively address them before they become major problems. This proactive approach guarantees that your systems consistently deliver outstanding performance.
  2. Extended Lifespan of Your Equipment: By regularly servicing your audio-video and smart home components, as well as your security system, you'll significantly extend the lifespan of your valuable equipment. Our technicians are well-versed in industry best practices, ensuring that your systems remain in optimal condition for years to come.
  3. Priority Service and Support: As a member of TechCare, you'll be given priority access to our support services. Should you encounter any issues, our team will prioritize your inquiries and provide rapid responses to resolve the situation promptly.
  4. System Upgrades and Recommendations: During each quarterly checkup, our technicians will assess the performance of your existing systems and identify opportunities for improvements. We'll provide you with personalized upgrade recommendations that align with your needs and budget, ensuring you stay ahead of the technology curve.
  5. Savings on Repairs and Replacements: By identifying potential problems early on, we can prevent costly breakdowns and reduce the likelihood of major repairs or replacements. Our proactive maintenance approach saves you money in the long run, giving you peace of mind knowing your systems are well taken care of.
  6. Hassle-Free Service: With a TechCare subscription, you don't have to worry about scheduling regular checkups or remembering maintenance dates. We'll handle all the logistics, ensuring your systems receive the attention they deserve on time, every time. Additionally, we will update your products to the latest firmware, ensuring peak performance.
  7. Remote Support: If your system is equipped with OvrC equipment, we can remotely access your system and get the problem solved. If the issue cannot be solved remotely, we can roll a truck and execute a discounted service call.
  8. Security Clients: As an additional benefit to our monthly security clients, you receive $5/month off any of our TechCare plans.
  9. Upgrade and Service Discounts: You will receive a 10% discount on any service calls needed and a 10% discount on any product or service upgrades during the covered period.
  10. Education and Connections: Are you frustrated with a gadget such as Alexa, Smart Locks, Smart Lights, or any other consumer product that you have recently purchased? Let us help you connect your product, educate you on how to use it, and help you get over that initial cloud of confusion. With a TechCare plan, you will receive help installing these items during our scheduled check-ups. We will also offer advice on the latest streaming services offered and make suggestions that could save you money in the long run.


Enrollment Details and Pricing

To join TechCare, please use the links above. If you have any questions, simply give us a call at 806-352-5884, and our representatives will guide you through the enrollment process and answer any questions you may have. We will also ensure you have the required equipment for remote support or provide an estimate for the purchase and installation of any required equipment.


At Sound by Design, we are committed to delivering superior customer experiences and empowering you to make the most of your audio-video, smart home, and security systems. Don't miss this opportunity to optimize the performance of your technology investments. Sign up for our TechCare Program today and let us take care of your systems while you focus on enjoying seamless audio, video, and security experiences.


Thank you for choosing Sound by Design.

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